Geyser Compliance
Claims that don't come back.
Build the complete evidence file for a geyser replacement before you leave the roof — guided photos, the checklist, the plate details and a completeness check — then hand over one clean PDF pack.
Build the complete evidence file for a geyser replacement before you leave the roof — guided photos, the checklist, the plate details and a completeness check — then hand over one clean PDF pack.
The work was right, but the pack went in without the vacuum breaker or the drip tray in frame. It comes back queried weeks later — and by then the geyser is boxed in.
Different photo lists, different forms, different order. Techs are trying to remember which assessor wants what.
Someone in the office stitches a pack together from a WhatsApp thread, guessing which photo belongs to which install.
The technician is walked through the job in order. Nothing is left to memory, and nothing can be skipped without it being obvious.
Each insurer has its own evidence template — the photo list and the fields that particular assessor expects. Choosing the insurer sets the requirements for the whole job.
Guided, prompted shots of what was there before it comes out — the condition that justifies the replacement, photographed while it still exists.
Photograph the plate on the old and new units. Dumaflow reads the make, model, capacity and serial straight off the image instead of the tech typing it on a roof.
The critical compliance items — safety valves, vacuum breakers, drip tray and overflow, pipe insulation, tray drainage, electrical isolation — confirmed item by item against SANS 10254.
The full set of after shots the pack needs, prompted one at a time so the tech isn't counting them off in their head.
Photograph the supplier invoice and it's read and itemised. Record the certificate number and the details of the registered professional who issued it.
Dumaflow checks the file against that insurer's template and lists anything still missing — while the technician is still standing at the job, not a week later.
The technician issues the file on site; the office reviews and countersigns afterwards. The result is one professional PDF claim pack, ready to send.
Dumaflow records the certificate number, the issuing professional and their registration details as part of the evidence file. Certification stays exactly where the law puts it — with the registered professional who signs it. Dumaflow assembles the proof around that certificate; it never stands in for it.
Assembled in the order the assessor reads it, with the same structure on every claim you submit.
Set up each insurer's evidence requirements once. From then on the technician just picks the name and the right photo list follows.
Rating plates and supplier invoices are read from the photograph, so the details in the pack match the unit that was actually fitted.
The completeness check runs against the template while the tech is still on site — the cheapest possible moment to find a missing shot.
Every completed file stays against the job and the address, so a query six months later takes seconds to answer.
Before you quote a replacement, check whether the unit is still covered. Enter the code off the rating plate and Dumaflow decodes the manufacturer's date and tells you whether it's in or out of warranty — and if it is still covered, shows the manufacturer's contact details and what they need to process the claim.
The technician works on the Android app on site. The office reviews, countersigns and sends from the browser.
Put the whole team on it. There's no per-technician seat to buy before someone can complete a file.
Use it on its own without the rest of Dumaflow, or switch it on next to the full suite if you already run jobs through us.
Geyser Compliance is opening to a first group of plumbing businesses. Tell us which insurers you work with most and we'll set their templates up with you.